Guitar Center
Guitar Center
About us on Guitar Center:
Over 160 Stores…and Growing!
Guitar Center plunged into the new millennium with the forward-moving momentum of the previous decade and a vision of vast expansion. Guitar Center reached the 100th store mark with the Grand Opening of the Little Rock store on February 21, 2002. In 2005, G.C.’s acquisition of Music & Arts Center brought 62 new stores throughout the US, catering to a completely new instrument market. With clear-cut goals and good old fashioned customer service that caters to the musician’s every need, Guitar Center still proves more than ever to be a strong link between musicians and the tools of the trade.
The future looks bright as Guitar Center continues to open stores across the country. Guitar Center has no intention of slowing down and will be around for generations to come. You can check out our Grand Opening page to see where Guitar Center is growing to now.
30/30 Satisfaction Guarantee
Our goal is your total satisfaction.
30-Day Lowest Price Guarantee
You’re guaranteed the lowest price from Guitar Center. Period. If at any time within 30 days of your purchase from us, you find the identical item in stock and advertised by an authorized dealer at a price lower than what you paid, Guitar Center will fully protect you.
For in-store purchases, just bring in the ad, even if it’s our own, along with your Guitar Center receipt, and we’ll gladly refund the difference.
For online purchases, please contact us at online support and provide the competing website address (preferably the specific product page URL). We’ll verify the online pricing and product description, brand name, availability, and relative price and product specifications. Due to manufacturer restrictions, some products are excluded from this guarantee. Please ask a sales representative for details or contact us at online support. Advertised items must be factory-sealed new product. Demo models, vintage and used merchandise, factory seconds, sale items, discontinued merchandise, exclusive and floor samples not included. Items must be advertised, and verifiable on the web or in a local or national paper, magazine, or catalog by an authorized dealer (you may be required to email or fax a copy of the competitor’s offer). GuitarCenter.com will match combined or multiple offers at its sole discretion.
30-Day Satisfaction Guarantee
Restrictions Apply*
If you’re not satisfied, neither are we. If for any reason you’re not completely satisfied with your purchase, simply return it in its original condition within 30 days of the in-store purchase date or online purchase shipment date. (14 days on certain items, see below**), and we’ll give you a full refund.
For in-store purchases, just bring your purchase complete with all original packaging, manual, and accessories back to any Guitar Center location for exchange or refund.***
For online purchases, please phone 1-866-498-7882 for a Return Authorization Number and follow the instructions for making returns printed on the back of your invoice. All returned items must include the original packaging complete with all components including the warranty card and owner’s manual and show no signs of wear or abuse; otherwise the return will either be refused or subject to a 15% restocking fee. Credit card returns are issued a credit for purchase price. Refunds are made for product value only, excluding shipping and handling charges.
Online orders can not be returned to Guitar Center locations. They must be shipped to:
Guitar Center
Returns Door 107 & 108
4001 NORFLEET
Kansas, City, MO 64161-9231
*Restrictions: Due to certain legal and health restrictions, computer software (copyright legislation mandates no returns on opened software), books, videos, CDs, harmonicas, internal earphones, earplugs, and microphones are exempt from this policy. Computers, DJ cartridges and styli, fog fluid, cleaning products, vintage items, demo gear, opened strings, and tubes are also exempt as are any items special ordered from a manufacturer for a specific customer.
**There is a 14-day return policy on the following items:
Recording devices - multitrack and mixdown, DJ mixers, turntables and CD players, studio monitors, pro workstation keyboards, rackmount signal processors, fog machines, and lighting effects.
***There is a 15% restocking fee on open-box returns.
For complete details on our guarantees, shipping, and return policies, please contact our Customer Service Department at 1-866-498-7882 or write us at: Guitar Center, 5795 Lindero Canyon Road, Westlake Village, CA 91362.
